Helping create a trauma-sensitive environment where everyone feels safe requires commitment and someone willing to manage ongoing delivery of programs that support that outcome. Infinity Community Solutions Therapeutic Residential Care Program Manager Catriona is dedicated to ensuring outcomes for life for young people and staff.
Infinity Community Solutions Ltd proudly implements the Therapeutic Crisis Intervention (TCI) system. The TCI program has been developed by the Cornell University and Program Manager Catriona holds a certification to teach the program to Infinity Community Solutions staff. Her role in delivering this course is one part of our practice model that helps ensure that Infinity Community Solutions creates a trauma-sensitive environment where young people and staff are safe and feel safe. Further to this the TCI course helps all staff including leadership, clinical, supervisors, and direct caregivers, understand the effects of trauma and adversity.
The goal of the TCI system is to prevent and de-escalate potential crises, build the capacity of staff to manage aggressive and violent behaviours avoiding potential injuries, and to create a learning culture where everyone, young people and adults, learn from experience. Catriona’s role is to embed the TCI into the day-to-day practice within Infinity Community Solutions Therapeutic Residential Care Service. She will be teaching refreshers and coaching staff who have already completed the TCI course.
On a regular basis Infinity Community Solutions provides staff training around the TCI system. This is part of the commitment that Infinity Community Solutions has to all its employees. Infinity Community Solutions are continuously developing professional competence by actively participating in, and contributing to, life-long learning, education, training and supervision for our workforce.
In addition to this guiding principle, Infinity Community Solutions makes a commitment to children and young people in care. The health and wellbeing of those in care are the highest priority for Infinity Community Solutions and staff like Catriona who are dedicated to providing outcomes for life. The TCI program is just one of the many programs implemented to ensure Infinity Community Solutions maintains its high standards within the sector.
In the next article Catriona provides insight into her experience in the Child Protection sector, her role at Infinity Community Solutions and meeting the challenge of undertaking the TCI certification program.